Help & support
Once a payment request has been created, we'll send a notification to the authoriser in their CommBank app to let them know that there's a payment ready for approval.
To approve a two-to-sign payment in the CommBank app:
We'll only process the payment once we've received all required approvals.
Good to knowAccount authorities have 48 hours to approve a payment. If it's not approved in time, the payment won't go ahead and you'll need to submit a new payment request.
A payment that requires approval from two authorised people before it’s processed.
Two-to-sign payments in the CommBank app are currently available for Business Transaction Accounts, Society Cheque Accounts, Standard Business Cheque Account and Smart Access, with more account types coming soon.
Your account must have two or more authorised operators and the method of operation set to two-to-sign.
To start a two‑to‑sign payment, tap Pay, then Pay someone in the CommBank app.
Select Bank account, then follow the prompts to enter the payee, amount and description.
Only payments to bank accounts are eligible for now. PayID and BPAY are not available for two-to-sign payments in the app yet.
Yes, each account authority needs to have the CommBank app to approve payments on their own device.
Account authorities will be notified in the CommBank app when a payment is ready to approve. To avoid missing a payment, make sure notifications for the CommBank app are turned on.
You can review pending payments in the CommBank app anytime. Tap View all features, then Payment approvals. Go to Pending to view payments waiting for approval.
You can check the status of a two-to-sign payment anytime in the CommBank app.
Tap View all features, then Payment approvals to view the status of a payment.
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This information has been prepared without taking into account your individual or business needs and objectives. Full terms and conditions for the CommBank app are available on the app.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 8.0+ and iOS operating system 15.0+.
You can view the Terms and Conditions for Business Transaction and Savings Accounts (PDF 470KB), our Financial Services Guide (PDF 72KB) and the Electronic Banking Terms and Conditions (PDF 846KB) and should consider them before making any decision about these products and services. Bank fees and charges may apply.
The target market for these products will be found within the product's Target Market Determination.
