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Banking / Secure online ID check

A quick check to confirm it’s really you

  • If you're new to CommBank, we need to check your ID to get your account up and running. You'll be prompted to complete our online ID check in NetBank or the CommBank app when you open your first account.  

If you’re 18 years or older, you'll need at least one of the following photo IDs:

Driving licence image

Australian driver licence

  • The state it was issued in
  • Your licence number and card number
  • The expiry date

Passport image

Australian or foreign passport 

  • The country it was issued in
  • Your passport number
  • The expiry date

If your Australian passport isn’t valid, you might be able to use one that expired less than two years ago. 

If you’re using a foreign passport, we’ll check the visa that’s linked to it to make sure that it’s still valid. Visitor visas under subclasses 600, 601 and 651 aren’t accepted.

Under 18 years old? You’ll need at least one photo ID or:

Medicare card image

Medicare card

  • The colour of your card (green, yellow or blue)
  • Your 10-digit card number 
  • Your Individual Reference Number (the digit next to your name)
  • When your Medicare card is valid to

If your Medicare card expires soon (e.g. the next month or two), choose a different ID for your online ID check as your replacement card may already be in the post.

Birth certificate

Australian birth certificate

  • The date your birth was registered
  • Your registration number
  • Your certificate number

How it works

Step 1

Apply for an account (e.g. an everyday bank account, savings account, credit card or personal loan).

Step 2

Check the details in your application carefully. It’s important to use your full name, as shown on your ID. Include your middle name(s) if it’s shown on your ID and spell it out even if it’s an initial.

Step 3

Complete our online ID check.

Step 4

We’ll check the details in your application match what you’ve told us during your online ID check. Have more than one ID handy in case we ask for more information.

Step 5

On your first visit to a CommBank branch, you’ll need to bring physical ID so we can identify you face-to-face. We don't accept digital IDs or Medicare cards when setting up your account in-branch. We’ll also collect your signature for our records.

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Things you should know